HUGOSBREWSTOP

Privacy Policy

Last updated: 19 August 2026

Hugo’s Brew Stop respects your privacy and is committed to protecting your personal information.

This privacy policy explains what information we collect through our website, why we collect it, how we use it and the rights you have under UK data protection law.

1. Who we are

Hugo’s Brew Stop is a mobile coffee business operated by Felipe Guerra trading as Hugo’s Brew Stop.

For the purposes of UK data protection law, Felipe Guerra, trading as Hugo’s Brew Stop is the data controller responsible for your personal information.

You can contact us at:

Email: [email protected]
Website: https://hugosbrewstop.co.uk

2. Information we collect

We may collect personal information that you voluntarily provide when you:

  • complete a contact or enquiry form;
  • contact us by email or telephone;
  • ask about booking Hugo’s Brew Stop for an event;
  • request information about our services; or
  • communicate with us in another way.

Depending on the nature of your enquiry, this information may include:

  • your name;
  • your email address;
  • your telephone number;
  • the name of your business or organisation;
  • information about an event, including its date and location; and
  • any other information you choose to include in your message.

Please do not provide sensitive personal information through the website contact form unless it is genuinely necessary.

Our website and hosting provider may also collect limited technical information automatically, such as your IP address, browser type, device type, pages visited and the date and time of your visit.

3. How we use your information

We may use your personal information to:

  • respond to your question or enquiry;
  • prepare and provide a quotation;
  • discuss or arrange an event booking;
  • provide the products or services you have requested;
  • keep records of our correspondence and bookings;
  • administer and protect our website;
  • prevent spam, fraud or misuse of the website; and
  • comply with our legal, tax and accounting obligations.

We will not add you to a marketing mailing list merely because you have submitted an enquiry.

If we introduce marketing emails in the future, we will obtain any consent required by law and provide an easy way to unsubscribe.

4. Our lawful bases

Under UK data protection law, we must have a lawful reason for using your personal information.

Depending on the circumstances, we rely on the following lawful bases:

  • Legitimate interests: to receive and respond to genuine enquiries, communicate with potential customers and operate and protect our business and website.
  • Contract: when the information is needed to provide a quotation, take steps towards a booking or fulfil an agreement with you.
  • Legal obligation: when we must retain or use information to meet tax, accounting or other legal requirements.
  • Consent: where we specifically ask for your permission, such as for optional marketing communications or non-essential cookies. You may withdraw your consent at any time.

5. Sharing your information

We do not sell or rent your personal information.

We may share limited personal information with trusted service providers where necessary to operate our business and website. These may include:

  • our website hosting and technical service providers;
  • the provider of our website contact form or anti-spam service;
  • our email provider;
  • payment, bookkeeping or accounting providers;
  • IT support providers; and
  • professional advisers or public authorities where disclosure is legally required.

These organisations may only use the information for the relevant service or as otherwise permitted by law.

Our website is built using WordPress and is hosted by Bluehost. Emails may be processed using Google Workspace. These providers may process technical or contact information when delivering their services.

6. International transfers

Some of our service providers may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we expect the relevant provider to use an approved legal safeguard, such as UK adequacy regulations, the UK International Data Transfer Agreement or an approved UK Addendum to standard contractual clauses.

7. How long we keep your information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected.

Normally:

  • general enquiries that do not result in a booking will be deleted within 12 months of our last communication;
  • booking, transaction and accounting records may be retained for up to six years after the end of the relevant financial year, where required for tax, accounting or legal purposes;
  • information connected with a complaint or legal issue may be retained until the matter and any relevant limitation period have ended; and
  • website security and technical records will be retained only for as long as reasonably required for security, troubleshooting and fraud prevention.

We may delete information sooner when it is no longer required.

8. Cookies

Our website may use essential cookies that are necessary for security and basic website operation. Some features supplied by WordPress, our hosting provider or installed plugins may also use cookies. Where any non-essential cookies are used, we will ask for your permission before placing them on your device. You can accept or reject optional cookies using the choices displayed on our website.

9. Keeping your information secure

We take reasonable technical and organisational precautions to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no website, email service or internet transmission can be guaranteed to be completely secure.

10. Your data protection rights

Depending on the circumstances, you may have the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to delete your information;
  • ask us to restrict how your information is used;
  • object to certain uses of your information;
  • receive certain information in a portable format; and
  • withdraw consent where we rely on consent.

These rights are not absolute and may be subject to legal exceptions.

To exercise any of these rights, contact us at [email protected]. We may need to confirm your identity before completing your request.

You will not normally be charged for making a request.

11. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

12. Links to other websites

Our website may contain links to websites operated by other organisations. We are not responsible for their privacy practices. You should read the privacy policy of any external website you visit.

13. Children’s information

Our website and services are not directed specifically at children, and we do not knowingly collect children’s personal information through the website.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

14. Changes to this policy

We may update this privacy policy if our services, website or legal obligations change. The latest version will be published on this page with a revised “last updated” date.